Technical support

If your organization is facing challenges in technical support services, consider outsourcing it to Xplore Infosystems. We have experienced technical support executives with in-depth technical knowledge and excellent customer support skills. At Xplore Infosystems, we take 24/7 support services a step higher by making sure that we understand our customers and your customers business environment, system variables and business requirements.

Various customer support solutions we offer are:

  • Product Support.
  • Troubleshooting and problem resolution.
  • Installation support.
  • Application support.
  • Software support.
  • Product demonstration.

Customers are supported by our robust, intelligently scripted questions and answers. Data is captured to provide you with information on marketing, customer profile and frequently asked question distribution. Technical teams get hands-on training or daily interaction with products to ensure superb knowledge and efficiency.

We provide very high quality support for ISPs, technology companies and hardware component manufacturers such as computer manufacturers, etc, serving consumer and SOHO market. The technical support agents providing support in this market space are not only trained on diagnostic and problem solving skills but also rigorously trained on customer interaction skills to understand customer problems, often described in a non-technical way

Contact Xplore Infosystems today to find out more..

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